Privacy Policy
1. Data protection at a glance
General remarks
The following remarks give a simple overview on what happens to your personal data if you visit this website. Personal data are any data with which you can be personally identified. You can infer detailed information on the topic of data protection from our Privacy Policy below.
Recording of data on this website
Who is responsible for recording data on this website?
Data are processed on this website by the website operator. You can find the contact details of the website operator in the ‘Note on the institution responsible’ section in this Privacy policy.
How do we record your data?
Your data are, firstly, collected by you providing them to us. This may, for example, concern data that you enter on a contact form.
Other data are automatically recorded by our IT systems when you visit the website or following your consent on the website. These are mainly technical data (for instance Internet browser, operating system or time when the page was accessed). Such data are recorded automatically as soon as you enter this website.
What do we use your data for?
Some of the data are collected in order to guarantee that the website is provided free of faults. Other data may be used to analyse your usage pattern.
What rights do you have in regard to your data?
You shall be entitled at any time to receive information free of charge regarding the origin, recipient and purpose of your stored personal data. You are also entitled to order that these data be rectified or erased. If you have given your consent to data processing, you may withdraw this consent at any time with regard to any future processing. Under certain circumstances, you shall also have the right to request restriction of the processing of your personal data. Furthermore, you are entitled to lodge a complaint with the responsible supervisory authorities.
For further questions about this as well as general questions about data protection, you may contact us at any time.
Analysis tools and tools of third-party providers
When you visit this website, your surfing patterns may be statistically evaluated. This is done primarily on the basis of analysis programs.
You can find detailed information on these analysis programs in the Privacy Policy below.
2. General remarks and obligatory information
Data protection
The operators of this website take the privacy of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this Privacy Policy.
Various personal data are collected when you use this website. Personal data are data with which you can be personally identified. The present Privacy Policy explains what data we collect and what we use these data for. It also explains how, and for what purpose, that is done.
However, we would like to point out that data transmission via internet (e.g. email communication) may be subject to security vulnerabilities. Complete protection of personal data against unauthorised access by third parties is not possible.
Note on the institution responsible
The institution responsible for processing the data on this website is:
Paul Müller GmbH
Brobbecke 1
D-58802 Balve, Germany
Phone: +49 (0) 2375 91810
E-Mail:
The institution responsible is the natural or legal person who or which decides on the purposes and means of the processing of personal data (e.g. names, email addresses, etc.), either alone or together with another party.
Storage period
Insofar as no special storage period is stipulated in this Privacy Policy, your personal data will remain with us until the purpose for the data processing lapses. If you file a justified request for erasure or withdraw your consent to data processing, your data are erased insofar as we do not have any other legally permissible reasons for storing your personal data (for instance retention periods stipulated by fiscal or commercial legislation). If that is the case, your data will be erased after these reasons no longer apply.
Data protection officer required by law
We have appointed a data protection officer for our company.
Paul Müller GmbH
Datenschutzbeauftragter
Brobbecke 1
D-58802 Balve, Germany
Phone: +49 (0) 2375 91810
E-Mail:
Information on forwarding of data to the USA and other third countries
We use, among others, tools from companies headquartered in the USA or other third countries not deemed secure under data protection law. If these tools are active, your personal data may be forwarded to third countries and processed there. Please bear in mind that the countries cannot guarantee a level of data protection comparable with the EU. For example, US companies may be obliged to turn over your personal data to security authorities without you being able to take court action against this in your capacity as the data subject. Therefore, it cannot be ruled out that US authorities (for e.g. intelligence services) may process, evaluate and permanently store any of your data located on US servers for surveillance purposes. We have no influence over these activities.
Withdrawal of your consent to the data processing
Many data processing procedures are only possible with your explicit consent. You may withdraw previously-granted consent at any time. The lawfulness of the data processing which occurred before your consent was withdrawn shall not be affected by the revocation.
Right to object to data collection in particular cases and to object to direct marketing (Art. 21 GDPR)
IF THE DATA PROCESSING IS PERFORMED ON THE BASIS OF ARTICLE 6(1) (E) OR (F) GDPR, YOU SHALL HAVE THE RIGHT TO OBJECT, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, AT ANY TIME TO PROCESSING OF YOUR PERSONAL DATA, INCLUDING PROFILING BASED ON THOSE PROVISIONS. PLEASE REFER TO THIS PRIVACY POLICY FOR THE RESPECTIVE LEGAL BASIS FOR PROCESSING. IF YOU RAISE AN OBJECTION, WE SHALL CEASE PROCESSING YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR FOR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS. (RIGHT OF OBJECTION PURSUANT TO ART. 21(1) GDPR).
SHOULD YOUR PERSONAL DATA BE PROCESSED IN ORDER TO EFFECT DIRECT MARKETING, YOU ARE ENTITLED TO RAISE AN OBJECTION TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING AT ANY TIME IN SO FAR AS IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA SHALL NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to complain to the responsible supervisory authority
In the event of infringements of the GDPR, the data subject shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of his or her habitual residence, place of work or place of the alleged infringement. The right to lodge a complaint shall exist without prejudice to any other administrative or judicial remedy.
Right to data portability
You are entitled to have any data that we automatically process based on your consent or in fulfilment of a contract handed over to you or a third party in a common, machine-readable format. Should you require direct transmission of the data to another Controller, this is only done if it is technically feasible.
SSL or TLS encryption
For security reasons, and in order to protect the transmission of confidential content, such as any orders or inquiries that you transmit to us in our capacity as website operators, this site uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that your browser’s address bar changes from “http://” to “https://” and by the lock symbol shown in your browser’s browser line.
If the SSL or TLS encryption is enabled, the data that you transmit to us cannot be read by any third parties.
Information, erasure and rectification
You shall be entitled, at any time and within the context of the applicable statutory provisions, to receive information free of charge on any data stored relating to you personally as well as on their origin, their recipient and the purpose of data processing. You shall also be entitled to claim the rectification or erasure of such data. For further questions about this as well as general questions about “personal data”, you may contact us at any time.
Right to restriction of the data processing
You shall have the right to demand restriction of the processing of your personal data. You may contact us at any time in this regard. There shall be a right to restriction of the data processing in the following cases:
- If you dispute the correctness of your personal data stored by us, we generally require time to check this. During the time while this is being checked, you shall have the right to demand restriction of the processing of your personal data.
- If your personal data was/is unlawfully processed, you may demand the erasure of these data instead of restriction of the data processing.
- If we no longer require your personal data, but you require them for the exercise, defence or assertion of legal claims, you shall have the right to demand the restriction of the processing of your personal data instead of their erasure.
- If you have raised an objection pursuant to Art. 21(1) GDPR, your interests will be weighed against our interests. As long as it is not clear whose interests predominate, you shall have the right to demand restriction of the processing of your personal data.
If you have restricted the processing of your personal data, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
3. Recording of data on this website
Cookies
Our websites use cookies. Cookies are small files and do not cause any damage to your device. They are either temporarily stored for the duration of a session (session cookies) or permanently stored on your device (permanent cookies). Session cookies are erased automatically after your website visit. Permanent cookies remain stored on your device until you yourself erase them or your web browser automatically erases them.
To a certain extent, cookies from third-party companies may be stored on your device when you visit our website (third-party cookies). These enable us or you to use certain services from the third-party company (e.g. cookies for processing payment services).
Cookies have various functions. Many cookies are technically necessary because certain website functions would not function without them (e.g. the shopping basket function or playing videos). Other cookies are used for evaluating user behaviour or displaying advertisements.
Cookies necessary for electronic communication (necessary cookies) or for providing certain functions that you require (functional cookies, e.g. for the shopping basket function) or for optimising the website (for e.g. cookies for measuring the web audience) are stored on the basis of Art. 6(1)(f) GDPR, insofar as no other legal basis is cited. The website operator has a legitimate interest in the storage of cookies for technically error-free and optimised provision of its services. Insofar as consent for storing cookies is requested, the respective cookies are stored exclusively on the basis of this consent (Art. 6(1)(a) GDPR); consent can be withdrawn at any time.
You can adjust the settings of your browser in such a way that you are informed about the creation of cookies and permit such cookies only in individual cases, exclude the acceptance of cookies in certain cases or in general, and activate the automatic erasure of cookies whenever you close the browser. If cookies are deactivated, the functionality of this website may be restricted.
Insofar as cookies are used by third-party companies or for analysis purposes, you will be separately notified about this within the framework of this Privacy Policy and, if necessary, queried about consent.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request
- IP address
This data will not be collated with other data sources.
These data are collected based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technical error-free presentation and optimisation of its website – server log files have to be recorded for this purpose.
Contact form
If you send us enquiries via the contact form, we shall store your information provided in the enquiry form, including your contact data stated therein, for purposes of processing the enquiry and in the event of additional questions. We shall not pass on these data without your consent.
These data are processed on the basis of Art. 6(1)(b) GDPR, insofar as your enquiry relates to the fulfilment of a contract or is necessary for performing pre-contractual measures. In all other cases the processing is based on our legitimate interests in the effective processing of the queries directed to us (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR) insofar as this was queried.
The data entered on the contact form by you remain with us until such time as you request us to erase them, withdraw your consent to their storage, or the reason for the data storage lapses (e.g. once the processing of your enquiry has been concluded). Mandatory statutory provisions – in particular retention periods – shall not be affected thereby.
Enquiry by email, telephone or telefax
If you contact us by email, telephone or telefax, we will store and process your inquiry, including all personal data involved with this (name, enquiry) for the purposes of processing your request. We shall not pass on these data without your consent.
These data are processed on the basis of Art. 6(1)(b) GDPR, insofar as your enquiry relates to the fulfilment of a contract or is necessary for performing pre-contractual measures. In all other cases the processing is based on our legitimate interests in the effective processing of the queries directed to us (Art. 6(1)(f) GDPR) or your consent (Art. 6(1)(a) GDPR) insofar as this was queried.
The data you sent to us by contact inquiries remain with us until such time as you request us to erase them, withdraw your consent to their storage, or the reason for the data storage lapses (e.g. once the processing of your enquiry has been concluded). Mandatory statutory provisions – in particular statutory retention periods – shall not be affected thereby.
4. Plugins and tools
YouTube
This website integrates videos of the YouTube website. The website operator is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
If you visit one of our websites with an embedded YouTube plugin, a connection to YouTube servers will be established. The YouTube server will then receive information about which of our website pages you visited.
Moreover, YouTube may store various cookies on your device or use comparable technologies for recognition (e.g. device fingerprinting). In this way, YouTube is able to receive information about visitors to this website. Among other things, this information is used for recording video statistics, improving user-friendliness and preventing attempted fraud.
If you are logged on to your YouTube account, you enable YouTube to associate your browsing behaviour with your personal profile. You may prevent this by logging out of YouTube.
YouTube is used in the interests of an appealing display of our online services. This constitutes a legitimate interest within the meaning of Art. 6(1)(f) GDPR. To the extent you have given your consent, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR; consent can be withdrawn at any time.
More information on dealing with user data can be found in YouTube’s Privacy Policy at: https://policies.google.com/privacy?hl=en.
Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
reCAPTCHA is intended to verify whether the data entered on this website (e.g. in a contact form) takes place by a human or by an automated program. For this purpose, reCAPTCHA analyses the use pattern of the website visitor based on various characteristics. This analysis commences automatically as soon as the website visitor enters the website. For analysis, reCAPTCHA evaluates various pieces of information (e.g. IP address, visit duration of the website visitor or mouse movements made by the user). The data collected during this analysis are forwarded to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not informed that an analysis is taking place.
These data are collected based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its online services against abusive automatic espionage and SPAM. To the extent you have given your consent, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR; consent can be withdrawn at any time.
For further information on Google reCAPTCHA, please visit the Google Privacy Policy and Google Terms of Use using the following links:
https://policies.google.com/privacy?hl=en and https://policies.google.com/terms?hl=en.
5. eCommerce and payment providers
Processing data (customer and contractual data)
We collect, process and use personal data only if we require them to establish the legal relationship, arrange the content of or alter such (inventory data). The basis for the data processing is Art. 6(1)(b) GDPR, which permits data to be processed in order to fulfil a contract or carry out pre-contractual measures. We collect, process and use personal data when this website is visited (usage data) only as necessary to enable the user to use the service and enable charging to such person.
Once the order has been concluded or the business relationship has ceased, the collected customer data shall be erased. Statutory retention periods shall remain unaffected by this.
